Frequently Asked Questions

What is Home Care?
Home care is primarily for people who want to continue living in their own home, but are no longer able to look after themselves properly and need daily help with personal care and household tasks. Instead of their going to live in a care home or nursing home, a carer comes to support them in their own home
Which areas of the country do you cover?
We provide home care in all part of Lagos State. The services will be extended to other parts of the country in the nearest future.
Do you employ your carers directly?
Yes and we train them before  starting work.
What sort of help will your carers provide?

They will help in as many ways as necessary to enable the person they are looking after to lead as normal a life as possible.

Help can be provided with any of the following:-

Personal care: e.g. getting up, dressing, toileting, showering/bathing, overseeing medication.

Companionship: e.g. discussing the news, reading aloud from books or newspapers.

Household tasks: e.g. cooking,  shopping.

Errands: e.g. collecting prescriptions, hospital and other appointments

Administration: e.g. help with form filling, letter writing or making phone calls.

Social: e.g. trips out, visiting friends, excursions.

Is there anything your carers are not permitted to do?

Health & Safety legislation prevents our carers from performing any of the following tasks:

  • Toe and nail cutting
  • Ear syringing
  • Removing or replacing urinary catheters
  • Bowel evacuations
  • Bladder washouts
  • Injections involving syringes, administering intravenously controlled drugs.
  • Filling of oxygen cylinders
  • Lifting client from the floor unaided
  • Tracheotomy tube changes
  • Skin prick tests for diabetics
  • Any invasive procedures

However, please keep in mind that we work closely with other healthcare professionals e.g nurses, doctors and other medical professionals who can perform the above tasks.

Will I have the same carer all the time?

Each client will have a principal carer with a second carer to cover when their principal carer takes a week off or when they take a holiday. We always aim to provide the same two carers on a regular basis to minimise disruption and to avoid confusing the client.

Do your carers cook?
Our carers are able to cook healthy meals,but this will need to be discussed and agreed with clients.
Do your carers require breaks whilst on duty?
Yes and breaks will normally be taken whilst a member of the family, or a friend or neighbour is visiting.
Will carers help with the administration of drugs?
Yes they will and we have a registered nurse within our team who is there to guide and train the care staff accordingly
Will my carer take me out?
Yes, of course. As long as it is safe to do so, our carers will positively encourage you to go out as much as you wish and will be happy to go with you.
Who are your carers?
Our carers come from a wide variety of backgrounds in Nigeria and we have both female and male carers
What training do your carers receive?

All our carers are trained in the following areas:

  • Client Needs.
  • Principles of Care.
  • The Role of the Care Worker.
  • Moving and Handling.
  • Health and Safety.
  • Food Hygiene.
  • Safe Handling of Medication.
  • Emergency First Aid.
  • Incontinence Care.
  • Basic Infection Control.
  • Abuse Awareness of Vulnerable Adults.
What if I don't get on with a particular carer?
We try our best to match the carer with each of our clients at the outset. Where a carer does not “gel” with a particular client, we will introduce alternative carers until the client is happy. We then aim to investigate reason why this is so and provide a lasting solution.
How much is the care likely to cost?
The actual cost in each case will be based on the Care Needs Assessment carried out by our Care Assessor, following a visit to the home of the person requiring care and a detailed discussion of their needs, wherever possible involving a member of the family. There is usually a one off fee for this assessment visit or for any of the other preliminary work undertaken prior to our care service starting.
Do I have to pay in advance?
Yes, a 50% upfront payment is required before taken up the care service, and balance paid at the end of service rendered. In the case of a continuous service, subsequent payment will be taken on the last Wednesday of each month only by cheque payable to Regal Care (Nig) Ltd.
How often will I be invoiced?
You will be invoiced on a weekly basis in arrears,but in the case of a continuous service, invoicing will be on a monthly basis.
Do you provide a written contract?
Yes, we do and if you would like to see a copy, please contact us and we will send you one
Is there someone in the office at all times?
Our normal office hours are Monday to Friday, 9:00am to 5:00pm. Outside these hours there is always someone on call for emergencies.
How soon can you start the care?

Before our service can start, one of our care assessors needs to visit the person who requires the care and carry out a care needs assessment. This is then incorporated into a written care plan, a copy of which is always kept in the client’s home. We will then select a carer and provide a formal contract for signature.

On average we can start providing care within 7 days of carrying out a care needs assessment. However, in exceptional circumstances we can and do supply care within a shorter period than this. If care is required urgently, it is best to telephone us and request a care assessment visit at the first available opportunity.