Frequently Asked Questions
What is Home Care?
Which areas of the country do you cover?
Do you employ your carers directly?
What sort of help will your carers provide?
They will help in as many ways as necessary to enable the person they are looking after to lead as normal a life as possible.
Help can be provided with any of the following:-
Personal care: e.g. getting up, dressing, toileting, showering/bathing, overseeing medication.
Companionship: e.g. discussing the news, reading aloud from books or newspapers.
Household tasks: e.g. cooking, shopping.
Errands: e.g. collecting prescriptions, hospital and other appointments
Administration: e.g. help with form filling, letter writing or making phone calls.
Social: e.g. trips out, visiting friends, excursions.
Is there anything your carers are not permitted to do?
Health & Safety legislation prevents our carers from performing any of the following tasks:
- Toe and nail cutting
- Ear syringing
- Removing or replacing urinary catheters
- Bowel evacuations
- Bladder washouts
- Injections involving syringes, administering intravenously controlled drugs.
- Filling of oxygen cylinders
- Lifting client from the floor unaided
- Tracheotomy tube changes
- Skin prick tests for diabetics
- Any invasive procedures
However, please keep in mind that we work closely with other healthcare professionals e.g nurses, doctors and other medical professionals who can perform the above tasks.
Will I have the same carer all the time?
Each client will have a principal carer with a second carer to cover when their principal carer takes a week off or when they take a holiday. We always aim to provide the same two carers on a regular basis to minimise disruption and to avoid confusing the client.
Do your carers cook?
Do your carers require breaks whilst on duty?
Will carers help with the administration of drugs?
Will my carer take me out?
Who are your carers?
What training do your carers receive?
All our carers are trained in the following areas:
- Client Needs.
- Principles of Care.
- The Role of the Care Worker.
- Moving and Handling.
- Health and Safety.
- Food Hygiene.
- Safe Handling of Medication.
- Emergency First Aid.
- Incontinence Care.
- Basic Infection Control.
- Abuse Awareness of Vulnerable Adults.
What if I don't get on with a particular carer?
How much is the care likely to cost?
Do I have to pay in advance?
How often will I be invoiced?
Do you provide a written contract?
Is there someone in the office at all times?
How soon can you start the care?
Before our service can start, one of our care assessors needs to visit the person who requires the care and carry out a care needs assessment. This is then incorporated into a written care plan, a copy of which is always kept in the client’s home. We will then select a carer and provide a formal contract for signature.
On average we can start providing care within 7 days of carrying out a care needs assessment. However, in exceptional circumstances we can and do supply care within a shorter period than this. If care is required urgently, it is best to telephone us and request a care assessment visit at the first available opportunity.